From the Book - Regular Print
Sect. I. The four living enterprises. The four living enterprises : determining your organization's type
The predictable and dependable enterprise : providing basic and dependable products and services
The enrichment enterprise : elevating customer's lives
The best-in-class enterprise : creating and delivering distinctive products and services
The customized enterprise : delivering a tailored solution for each unique customer
The system-centric mind-set : start and stay with your living system
sect. II. How to connect your customer promise, culture, and leadership. Focus : establishing the magnetic north for your enterprise
Configuration : properly connecting core and support work processes
Integration : linking the fifteen drivers of culture and the three drivers of leadership to your unique customer promise
Balance : keeping your strengths from becoming weaknesses
Adaptation : adapting to environmental and life cycle changes
