"You've been getting ripped off. The rules that have protected consumers for decades are failing. Companies are spying on us. Many of the products we once trusted are dangerous and failing at alarming rates. Whether we are buying a crib, a small appliance, an iPhone app, or shopping for car insurance, it's become harder than ever to know whether the choices we make in the marketplace are putting us at risk--either from physical harm or the abuse of...

"A practical guide to getting what you paid for from uncaring, unscrupulous, and unavailable companies, including the government, through the creative and legal use of technology"--Provided by publisher.