"This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace"-- Psychological trauma can result from a single painful event, a prolonged event, recurrent events, or a series of ongoing, relentless stresses. Tolley applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters,...

"Successful Campus Outreach for Academic Libraries: Building Community Through Collaboration brings together a variety of ways academic libraries engage with communities. This edited volume is a resource for discovering new programming ideas and principles of effective marketing, and it will aid strategic thinking about outreach activities"--

"As librarian at the Washington County Free Library in Maryland, Mary Lemist Titcomb was concerned that the library was not reaching all the people it could. She was determined that everyone should have access to the library--not just adults and those who lived in town. Realizing its limitations and inability to reach the county's 25,000 rural residents, including farmers and their families, Titcomb set about to change the library system forever with...