2) Customer service in health care: a grassroots approach to creating a culture of service excellence

Author
Baird, Kristin
Publisher
Jossey-Bass
Pub. Date
[2000]
Language
English

3) Doctor-patient interaction

Series
Pragmatics and beyond volume new ser. 4
Publisher
J. Benjamins Pub. Co
Pub. Date
1989
Language
English

5) Uw gehoor is uitstekend! Wat zegt u dokter?: over onverklaarde en verklaarde klachten in de KNO-heelkunde

Publisher
Kugler
Pub. Date
2003
Language
Nederlands

6) A physician guidebook to the best patient experience

Author
Snyder, Bo
Series
Management
Publisher
Health Administration Press
Pub. Date
2017.
Language
English

7) Towards an emancipation of patients: patients' experience and the patient movement

Author
Williamson, Charlotte
Publisher
Policy
Pub. Date
2010
Language
English

8) Leadership for great customer service: satisfied employees, satisfied patients

Author
Mayer, Thom A
Series
Management
Publisher
HAP
Pub. Date
2014.
Language
English

9) Service fanatics: how to build superior patient experience the Cleveland Clinic way

Author
Merlino, James
Publisher
McGraw-Hill Education
Pub. Date
[2015]
Language
English
Book - Regular Print
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10) Going lean: busting barriers to patient flow

Author
Smith, Amy C
Series
Management
Publisher
Health Administration Press
Pub. Date
c2008
Language
English

11) Consumer-centric healthcare: opportunities and challenges for providers

Author
Konschak, Colin B
Series
Management
Publisher
Health Administration Press
Pub. Date
c2011
Language
English

12) Our present complaint: American medicine, then and now

Author
Rosenberg, Charles E
Publisher
Johns Hopkins University Press
Pub. Date
2007
Language
English