"In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It...

"Shannon, Wally, and John built their lives around their place of work. Shannon, a white single mother, became the first woman to run the factory's dangerous furnaces at the Rexnord manufacturing plant in Indianapolis and was proud of producing one of the world's top brands of steel bearings. Wally, a black man known for his initiative and kindness, was promoted to become chairman of efficiency, one of the most coveted posts on the factory floor,...