Profiting from services and solutions what product-centric firms need to know
(eBook)
Author
Contributors
Published
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Edition
First edition.
Physical Desc
1 online resource (xiv, 116 pages)
Status
More Details
Format
eBook
Language
English
ISBN
9781606497494
Notes
General Note
Part of: 2014 digital library.
Bibliography
Includes bibliographical references (pages 105-114) and index.
Restrictions on Access
Access restricted to authorized users and institutions.
Description
Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization.
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Citations
APA Citation, 7th Edition (style guide)
Zeithaml, V. A., Salas, J., Bitner, M. J., & Brown, S. W. (2014). Profiting from services and solutions: what product-centric firms need to know (First edition.). Business Expert Press.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Valarie A., Zeithaml et al.. 2014. Profiting From Services and Solutions: What Product-centric Firms Need to Know. Business Expert Press.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Valarie A., Zeithaml et al.. Profiting From Services and Solutions: What Product-centric Firms Need to Know Business Expert Press, 2014.
MLA Citation, 9th Edition (style guide)Zeithaml, Valarie A.,, Jim. Salas, Mary Jo. Bitner, and Stephen Walter Brown. Profiting From Services and Solutions: What Product-centric Firms Need to Know First edition., Business Expert Press, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
53f2f38b-f5b6-4fb4-8161-f3f84887485f-eng
Grouping Information
| Grouped Work ID | 53f2f38b-f5b6-4fb4-8161-f3f84887485f-eng |
|---|---|
| Full title | profiting from services and solutions what product centric firms need to know |
| Author | zeithaml valarie a |
| Grouping Category | book |
| Last Update | 2022-06-07 21:23:19PM |
| Last Indexed | 2024-05-04 03:54:36AM |
Book Cover Information
| Image Source | syndetics |
|---|---|
| First Loaded | Feb 10, 2024 |
| Last Used | Feb 10, 2024 |
Marc Record
| First Detected | Aug 09, 2021 02:01:53 PM |
|---|---|
| Last File Modification Time | Nov 22, 2021 10:06:17 AM |
MARC Record
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|---|---|---|---|
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| 020 | |a 9781606497494|q e-book | ||
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| 050 | 4 | |a HF5415.153|b .Z456 2014 | |
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| 100 | 1 | |a Zeithaml, Valarie A.,|e author. | |
| 245 | 1 | 0 | |a Profiting from services and solutions|h [eBook] :|b what product-centric firms need to know /|c Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. |
| 250 | |a First edition. | ||
| 264 | 1 | |a New York, New York (222 East 46th Street, New York, NY 10017) :|b Business Expert Press,|c 2014. | |
| 300 | |a 1 online resource (xiv, 116 pages) | ||
| 336 | |a text|2 rdacontent | ||
| 337 | |a computer|2 rdamedia | ||
| 338 | |a online resource|2 rdacarrier | ||
| 490 | 1 | |a Service systems and innovations in business and society collection,|x 2326-2699 | |
| 500 | |a Part of: 2014 digital library. | ||
| 504 | |a Includes bibliographical references (pages 105-114) and index. | ||
| 505 | 0 | |a Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index. | |
| 506 | |a Access restricted to authorized users and institutions. | ||
| 520 | 3 | |a Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization. | |
| 588 | |a Title from PDF title page (viewed on August 21, 2014). | ||
| 650 | 0 | |a Service industries. | |
| 650 | 0 | |a Manufacturing industries. | |
| 650 | 0 | |a Production management. | |
| 650 | 0 | |a New products. | |
| 653 | |a solutions | ||
| 653 | |a solutions marketing | ||
| 653 | |a servitization | ||
| 653 | |a service- oriented | ||
| 653 | |a service transition | ||
| 653 | |a service strategies | ||
| 653 | |a service scorecard | ||
| 653 | |a service marketing | ||
| 653 | |a service leadership | ||
| 653 | |a service innovation | ||
| 653 | |a service infusion | ||
| 653 | |a service design | ||
| 653 | |a service continuum | ||
| 653 | |a service-centered, | ||
| 653 | |a product-service systems | ||
| 653 | |a organizational culture | ||
| 653 | |a integrated solutions | ||
| 653 | |a integrated product services | ||
| 653 | |a growth through service | ||
| 653 | |a customization | ||
| 653 | |a customer centricity | ||
| 653 | |a collaboration | ||
| 653 | |a classification of services | ||
| 653 | |a change management | ||
| 653 | |a business-to-business | ||
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Salas, Jim.,|e author. | |
| 700 | 1 | |a Bitner, Mary Jo.,|e author. | |
| 700 | 1 | |a Brown, Stephen Walter,|d 1943-,|e author. | |
| 776 | 0 | 8 | |i Print version:|z 9781606497487 |
| 797 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a Service systems and innovations in business and society collection.|x 2326-2699 | |
| 830 | 0 | |a 2014 digital library. | |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yavapai-ebooks/detail.action?docID=1753367|x Yavapai College|y Yavapai College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/prescottcollege-ebooks/detail.action?docID=1753367|x Prescott College|y Prescott College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yln-ebooks/detail.action?docID=1753367|x Yavapai Library Network|y All other users click here to access |
| 945 | |a E-Book | ||
