Secret service hidden systems that deliver unforgettable customer service
(eBook)
Author
Contributors
Published
New York : AMACOM, c2003.
Physical Desc
xix, 172 pages : ill.
Status
More Details
Format
eBook
Language
English
Notes
General Note
Includes index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Description
Loading Description...
Also in this Series
Checking series information...
Subjects
Other Subjects
Citations
APA Citation, 7th Edition (style guide)
DiJulius, J. R. (2003). Secret service: hidden systems that deliver unforgettable customer service . AMACOM.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)DiJulius, John R., 1964-. 2003. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. AMACOM.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)DiJulius, John R., 1964-. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service AMACOM, 2003.
MLA Citation, 9th Edition (style guide)DiJulius, John R. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service AMACOM, 2003.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
51923c5f-c985-89d6-896b-8971ac4a8fad-eng
Grouping Information
| Grouped Work ID | 51923c5f-c985-89d6-896b-8971ac4a8fad-eng |
|---|---|
| Full title | secret service hidden systems that deliver unforgettable customer service |
| Author | dijulius john r |
| Grouping Category | book |
| Last Update | 2022-06-07 21:23:19PM |
| Last Indexed | 2024-05-16 03:33:22AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Jan 20, 2024 |
| Last Used | Mar 12, 2024 |
Marc Record
| First Detected | Aug 09, 2021 11:56:14 AM |
|---|---|
| Last File Modification Time | Nov 22, 2021 07:36:47 AM |
MARC Record
| LEADER | 02321nam a22003974a 4500 | ||
|---|---|---|---|
| 001 | EBC243077 | ||
| 003 | MiAaPQ | ||
| 006 | m E | | ||
| 007 | cr cn||||||||| | ||
| 008 | 020912s2003 nyua s 001 0 eng | ||
| 020 | |z 0814471714 | ||
| 035 | |a (Sirsi) EBC243077 | ||
| 035 | |a (Sirsi) EBC243077 | ||
| 035 | |a (MiAaPQ)EBC243077 | ||
| 035 | |a (Au-PeEL)EBL243077 | ||
| 035 | |a (CaPaEBR)ebr10120180 | ||
| 035 | |a (OCoLC)437158260 | ||
| 040 | |a MiAaPQ|c MiAaPQ|d MiAaPQ | ||
| 050 | 4 | |a HF5415.5|b .D558 2003 | |
| 082 | 0 | 4 | |a 658.8/12|2 21 |
| 100 | 1 | |a DiJulius, John R.,|d 1964- | |
| 245 | 1 | 0 | |a Secret service|h [eBook] :|b hidden systems that deliver unforgettable customer service /|c John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. |
| 260 | |a New York :|b AMACOM,|c c2003. | ||
| 300 | |a xix, 172 p. :|b ill. | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships. | |
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer loyalty. | |
| 655 | 4 | |a Electronic books. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yavapai-ebooks/detail.action?docID=243077|x Yavapai College|y Yavapai College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/prescottcollege-ebooks/detail.action?docID=243077|x Prescott College|y Prescott College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yln-ebooks/detail.action?docID=243077|x Yavapai Library Network|y All other users click here to access |
| 945 | |a E-Book | ||
