Effective apology mending fences, building bridges, and restoring trust
(eBook)
Author
Contributors
Published
San Francisco : Berrett-Koehler Publishers, 2009.
Edition
1st ed.
Physical Desc
273 pages
Status
More Details
Format
eBook
Language
English
Notes
Bibliography
Includes bibliographical references (p. 243-251) and index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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Citations
APA Citation, 7th Edition (style guide)
Kador, J. (2009). Effective apology: mending fences, building bridges, and restoring trust . Berrett-Koehler Publishers.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Kador, John. 2009. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. Berrett-Koehler Publishers.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Berrett-Koehler Publishers, 2009.
MLA Citation, 9th Edition (style guide)Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Berrett-Koehler Publishers, 2009.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
89170d94-efbe-3b5e-061d-80c1d0f13a6b-eng
Grouping Information
| Grouped Work ID | 89170d94-efbe-3b5e-061d-80c1d0f13a6b-eng |
|---|---|
| Full title | effective apology mending fences building bridges and restoring trust |
| Author | kador john |
| Grouping Category | book |
| Last Update | 2022-06-07 21:23:19PM |
| Last Indexed | 2024-05-01 04:27:38AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Dec 17, 2023 |
| Last Used | Jan 22, 2024 |
Marc Record
| First Detected | Aug 09, 2021 12:08:18 PM |
|---|---|
| Last File Modification Time | Nov 22, 2021 07:52:55 AM |
MARC Record
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| 050 | 4 | |a HD59.2|b .K34 2009 | |
| 082 | 0 | 4 | |a 659.2|2 22 |
| 100 | 1 | |a Kador, John. | |
| 245 | 1 | 0 | |a Effective apology|h [eBook] :|b mending fences, building bridges, and restoring trust /|c John Kador. |
| 250 | |a 1st ed. | ||
| 260 | |a San Francisco :|b Berrett-Koehler Publishers,|c 2009. | ||
| 300 | |a 273 p. | ||
| 490 | 1 | |a A BK business book | |
| 504 | |a Includes bibliographical references (p. 243-251) and index. | ||
| 505 | 0 | |a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. | |
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Corporate image. | |
| 650 | 0 | |a Apologizing. | |
| 650 | 0 | |a Corporations|x Public relations. | |
| 650 | 0 | |a Business communication. | |
| 650 | 0 | |a Crisis management. | |
| 655 | 4 | |a Electronic books. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a BK business book. | |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yavapai-ebooks/detail.action?docID=483752|x Yavapai College|y Yavapai College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/prescottcollege-ebooks/detail.action?docID=483752|x Prescott College|y Prescott College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yln-ebooks/detail.action?docID=483752|x Yavapai Library Network|y All other users click here to access |
| 945 | |a E-Book | ||
