Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand
(eBook)
Author
Contributors
Published
Hoboken, N.J. : John Wiley & Sons, Inc., 2013.
Physical Desc
ix, 197 pages : col. ill.
Status
More Details
Format
eBook
Language
English
Notes
General Note
Includes index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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Citations
APA Citation, 7th Edition (style guide)
McDonald, K. (2013). Crafting the customer experience for people not like you: how to delight and engage the customers your competitors don't understand . John Wiley & Sons, Inc..
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)McDonald, Kelly. 2013. Crafting the Customer Experience for People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand. John Wiley & Sons, Inc.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)McDonald, Kelly. Crafting the Customer Experience for People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand John Wiley & Sons, Inc, 2013.
MLA Citation, 9th Edition (style guide)McDonald, Kelly. Crafting the Customer Experience for People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand John Wiley & Sons, Inc., 2013.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouped Work ID
ffb6b121-a3a4-4b5c-d76e-be2798d1fb3d-eng
Grouping Information
| Grouped Work ID | ffb6b121-a3a4-4b5c-d76e-be2798d1fb3d-eng |
|---|---|
| Full title | crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand |
| Author | mcdonald kelly |
| Grouping Category | book |
| Last Update | 2022-09-25 10:22:38AM |
| Last Indexed | 2024-04-24 05:44:45AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Jul 9, 2022 |
| Last Used | Jun 5, 2023 |
Marc Record
| First Detected | Aug 09, 2021 02:03:56 PM |
|---|---|
| Last File Modification Time | Nov 22, 2021 10:09:38 AM |
MARC Record
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| 245 | 1 | 0 | |a Crafting the customer experience for people not like you|h [eBook] :|b how to delight and engage the customers your competitors don't understand /|c Kelly McDonald. |
| 260 | |a Hoboken, N.J. :|b John Wiley & Sons, Inc.,|c 2013. | ||
| 300 | |a ix, 197 p. :|b col. ill. | ||
| 500 | |a Includes index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
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| 945 | |a E-Book | ||
