Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
(Book - Regular Print)
658.812 GOO
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Prescott Public Library - NF - Nonfiction Books | 658.812 GOO | Find It Now |
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Goodman, J. A., & Broetzmann, S. M. (2019). Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits (Second edition.). HarperCollins Leadership, an imprint of HarperCollins.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Goodman, John A. and Scott M., Broetzmann. 2019. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits. HarperCollins Leadership, an imprint of HarperCollins.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Goodman, John A. and Scott M., Broetzmann. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits HarperCollins Leadership, an imprint of HarperCollins, 2019.
MLA Citation, 9th Edition (style guide)Goodman, John A.,, and Scott M. Broetzmann. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits Second edition., HarperCollins Leadership, an imprint of HarperCollins, 2019.