The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
(Book - Regular Print)
HF5549.5.T7C295 1999
1 available
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| Location | Call Number | Status |
|---|---|---|
| Embry Riddle Aero University - CIRCCOLL - Circulating Collection | HF5549.5.T7C295 1999 | Find It Now |
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Citations
Carlaw, P., & Deming, V. K. (1999). The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers . McGraw-Hill.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Carlaw, Peggy and Vasudha Kathleen. Deming. 1999. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers. McGraw-Hill.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Carlaw, Peggy and Vasudha Kathleen. Deming. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers McGraw-Hill, 1999.
MLA Citation, 9th Edition (style guide)Carlaw, Peggy., and Vasudha Kathleen Deming. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers McGraw-Hill, 1999.
