"Most parents do not expect to begin life with their new baby in the neonatal intensive care unit (NICU). They often feel lost and powerless amidst this new world of medical vocabulary, technology, and numerous health care providers. Understanding the NICU will guide you through your NICU journey, help you communicate with members of the NICU team, and learn about your baby's condition so that you can ask questions and participate as a valuable partner...

"An award-winning physician-writer reveals how pervasive cracks in the health care system cost us time, energy, and lives-and how we can fix them. There's an unspoken assumption when you go to see a doctor: the doctor knows your medical story and is making decisions based on that story. But the reality frequently falls short. Medical records vanish when we switch doctors. Critical details of life-saving treatment plans get lost in muddled electronic...