Catalog Search Results
Author
Pub. Date
[2019]
Language
English
Formats
Description
"Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits...
Author
Series
Economia e gestione delle imprese volume 70
Publisher
G. Giappichelli Editore
Pub. Date
2017.
Language
Italiano
Author
Publisher
Wiley
Pub. Date
[2021]
Language
English
Description
"Listen Up! is a playbook for how to build a company culture based on mutual understanding and create customer experiences that result in customer success. Readers will discover best practices, strategies and techniques to move from deep listening to deep understanding, from powerful statistics to powerful stories, and from inside-out to outside-in thinking. Best practices from world renowned B2B and B2C brands who have transformed their approach...
4) The new relationship marketing: how to build a large, loyal, profitable network using the social Web
Author
Language
English
Formats
Description
"A top social media guru shares the secrets to expanding your business through relationships. People have always done business with people they know, like, and trust. That's the essence of "relationship marketing." Today, the popularity of online social networking has caused a paradigm shift in relationship marketing. Businesses that use both new and traditional ways of nurturing connections with their customers are winning. This book helps businesspeople...
Author
Publisher
Matt Holt Books an imprint of BenBella Books, Inc
Pub. Date
[2021]
Language
English
Description
"ACE IT! provides a comprehensive, ten-step approach that covers the sales journey from finding prospects at the start of the sales process all the way to the actual beginning of a new, and hopefully long-term, client relationship"--
Author
Publisher
AMACOM, American Management Association
Pub. Date
[2017]
Language
English
Description
"What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success."--
Author
Publisher
[Jeff Toister]
Pub. Date
[2018]
Language
English
Description
"The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the...
Author
Publisher
Independently published
Pub. Date
2019.
Language
English
Description
"Transforming your business to be one that is customer-centric is hard, but it's not impossible. It requires a collective mindset shift in which leaders (and then employees) acknowledge the fact that businesses are all about customers and that, without them, there would be no business. And then it requires a behavior shift to one where the customer and her voice are brought into all meetings, decisions, product and service designs, process improvements,...
Author
Language
English
Description
"This book is about creating a corporate culture that is so focused on taking care of and tending to employees and customers that the culture itself creates evangelists. Evangelists are special people who go out of their way to tell the world just how great you and your company are. They are exactly the kind of advocates that you want your organization's culture to create. That's the end result of The Cult of the Customer. There are many companies...
Author
Publisher
Portfolio/Penguin
Pub. Date
[2016].
Language
English
Description
"Haters are not your problem. Ignoring them is. Eighty percent of companies say they deliver outƯstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics ("haters") can now express their displeasure faster...
16) Vtiger CRM beginner's guide: record and consolidate all your customer information with vtiger CRM
Author
Publisher
Packt Pub. Ltd
Pub. Date
2011
Language
English