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Author
Publisher
Business Expert Press
Language
English
Description
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in...
Author
Pub. Date
[2019]
Language
English
Formats
Description
"Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits...
Series
European journal of marketing volume Volume 54 number 10
Publisher
Emerald Publishing Limited
Pub. Date
[2020]
Language
English
Author
Publisher
Business Expert Press
Pub. Date
2016.
Language
English
Description
Service has a unique ability to create experiences that build profitable relationships with customers. Based on a service-centered perspective, this book analyzes the challenges of creating excellent customer experiences, including the management of technology and new media. It describes how customers coproduce and cocreate their experiences, and how these activities influence business revenues and costs. Customer Experience refers to the sensory,...
Series
International Journal of Quality and Service Sciences volume Volume 7, Issue 1
Publisher
Emerald
Pub. Date
2015.
Language
English
17) Customer service in health care: a grassroots approach to creating a culture of service excellence
Author
Publisher
Jossey-Bass
Pub. Date
[2000]
Language
English
Publisher
Telephone Doctor, Inc
Pub. Date
[2011?]
Language
English
Description
The goal of this course is to provide a strong foundation and get a better understanding from successful service providers. In this program you will hear pearls of wisdom from seasoned customer service professions which will enhance your organization.
