"Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits...

In the ever-expanding commuter town of Buffalo, Minnesota a business phenomena was born - occasional sale retail stores. Rose Darden combined the finesse of a boutique, prices of a wholesaler, variety of a garage sale and voil?, the birth of the occasional sale store. The small commuter town was discovered and became a destination for retail tourism and hosts hundreds of shoppers every month. A sample of these retail tourism businesses provided ethnographic...

"How honesty, competency, and caring will make you richThrow out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life. This book outlines a powerful path to riches that authors Joseph and JoAnn Callaway used to sell a billion dollars in real estate in just ten years--a feat never before achieved. Here, they explain the three keys to putting your clients first that helped them create one of...