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1) Kooperatives Customer Relationship Management in touristischen Destinationen: Eine empirische Untersuchung zur Adoptionsbereitschaft in der Hotellerie

Author

Publisher

Cuvillier Verlag

Pub. Date

2011.

Language

Deutsch

2) Measuring customer service effectiveness

Author

Publisher

Routledge

Pub. Date

2016.

Language

English

3) Practical customer success management: a best practice framework for rapid generation of customer success

Author

Publisher

Routledge

Pub. Date

[2020]

Language

English

4) Service-dominant logic

Series

International Journal of Physical Distribution and Logistics Management volume Volume 44, Number 1-2

Publisher

Emerald Group Publishing Limited

Pub. Date

2014.

Language

English

5) User experience research: discover what customers really want

Author

Publisher

John Wiley & Sons, Inc

Pub. Date

[2022]

Language

English