Service-ability create a customer centric culture and gain competitive advantage
(eBook)
Author
Contributors
Published
Chichester : Wiley, 2013.
Physical Desc
xvi, 261 pages
Status
More Details
Format
eBook
Language
English
Notes
General Note
Includes index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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Citations
APA Citation, 7th Edition (style guide)
Robson, K. (2013). Service-ability: create a customer centric culture and gain competitive advantage . Wiley.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Robson, Kevin. 2013. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Wiley.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage Wiley, 2013.
MLA Citation, 9th Edition (style guide)Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage Wiley, 2013.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouped Work ID
b10995c8-0858-2395-07e3-97a9fb8fa057-eng
Grouping Information
| Grouped Work ID | b10995c8-0858-2395-07e3-97a9fb8fa057-eng |
|---|---|
| Full title | service ability create a customer centric culture and gain competitive advantage |
| Author | robson kevin |
| Grouping Category | book |
| Last Update | 2022-06-07 21:23:19PM |
| Last Indexed | 2024-05-18 04:59:46AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Jan 10, 2024 |
| Last Used | Jan 14, 2024 |
Marc Record
| First Detected | Aug 09, 2021 12:23:01 PM |
|---|---|
| Last File Modification Time | Nov 22, 2021 08:22:38 AM |
MARC Record
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| 020 | |z 9781118345566 (hardback) | ||
| 020 | |z 9781118457870 (e-book) | ||
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| 100 | 1 | |a Robson, Kevin. | |
| 245 | 1 | 0 | |a Service-ability|h [eBook] :|b create a customer centric culture and gain competitive advantage /|c Kevin Robson. |
| 260 | |a Chichester :|b Wiley,|c 2013. | ||
| 300 | |a xvi, 261 p. | ||
| 500 | |a Includes index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 655 | 4 | |a Electronic books. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yavapai-ebooks/detail.action?docID=1073736|x Yavapai College|y Yavapai College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/prescottcollege-ebooks/detail.action?docID=1073736|x Prescott College|y Prescott College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yln-ebooks/detail.action?docID=1073736|x Yavapai Library Network|y All other users click here to access |
| 945 | |a E-Book | ||
