Delivering knock your socks off service
(eBook)
Author
Contributors
Published
New York : AMACOM, American Management Association, c2007.
Edition
4th ed.
Physical Desc
viii, 199 pages : ill.
Status
More Details
Format
eBook
Language
English
Notes
General Note
Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service.
Bibliography
Includes bibliographical references (p. 194) and index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Description
Loading Description...
Also in this Series
Checking series information...
Subjects
LC Subjects
Other Subjects
Citations
APA Citation, 7th Edition (style guide)
Performance Associates, I. (2007). Delivering knock your socks off service (4th ed.). AMACOM, American Management Association.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Performance Associates, Inc. 2007. Delivering Knock Your Socks Off Service. AMACOM, American Management Association.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Performance Associates, Inc. Delivering Knock Your Socks Off Service AMACOM, American Management Association, 2007.
MLA Citation, 9th Edition (style guide)Performance Associates, Inc. Delivering Knock Your Socks Off Service 4th ed., AMACOM, American Management Association, 2007.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
3f3da57a-586a-9c49-a60a-29c9de95e658-eng
Grouping Information
| Grouped Work ID | 3f3da57a-586a-9c49-a60a-29c9de95e658-eng |
|---|---|
| Full title | delivering knock your socks off service |
| Author | performance associates |
| Grouping Category | book |
| Last Update | 2022-06-07 21:23:19PM |
| Last Indexed | 2024-05-30 03:10:54AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Mar 1, 2024 |
| Last Used | Apr 6, 2024 |
Marc Record
| First Detected | Aug 09, 2021 12:38:39 PM |
|---|---|
| Last File Modification Time | Nov 22, 2021 09:01:33 AM |
MARC Record
| LEADER | 03655nam a22004454a 4500 | ||
|---|---|---|---|
| 001 | EBC3001829 | ||
| 003 | MiAaPQ | ||
| 006 | m E | | ||
| 007 | cr cn||||||||| | ||
| 008 | 060612s2007 nyua sb 001 0 eng | ||
| 010 | |z 2006018854 | ||
| 020 | |z 0814473652 | ||
| 020 | |z 9780814473658 | ||
| 035 | |a (Sirsi) EBC3001829 | ||
| 035 | |a (Sirsi) EBC3001829 | ||
| 035 | |a (MiAaPQ)EBC3001829 | ||
| 035 | |a (Au-PeEL)EBL3001829 | ||
| 035 | |a (CaPaEBR)ebr10196169 | ||
| 035 | |a (CaONFJC)MIL112858 | ||
| 035 | |a (OCoLC)929146651 | ||
| 040 | |a MiAaPQ|c MiAaPQ|d MiAaPQ | ||
| 050 | 4 | |a HF5415.5|b .A53 2007 | |
| 082 | 0 | 4 | |a 658.8/12|2 22 |
| 110 | 2 | |a Performance Associates, Inc. | |
| 245 | 1 | 0 | |a Delivering knock your socks off service|h [eBook] /|c Performance Research Associates. |
| 250 | |a 4th ed. | ||
| 260 | |a New York :|b AMACOM, American Management Association,|c c2007. | ||
| 300 | |a viii, 199 p. :|b ill. | ||
| 500 | |a Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service. | ||
| 504 | |a Includes bibliographical references (p. 194) and index. | ||
| 505 | 0 | |a The fundamental principles of knock your socks off service -- The only unbreakable rule: to the customer you are the company -- Know what knock your socks off service is -- Knock your socks off service is: reliable -- Knock your socks off service is: responsive -- Knock your socks off service is: re-assuring -- Knock your socks off service is: tangibles -- Knock your socks off service is: empathetic -- The customer is always? the customer -- The how to's of knock your socks off service -- Honesty is the only policy -- All rules were meant to be broken (including this one) -- Creating trust in an insecure, suspicious world -- Do the right thing? regardless -- Listening is a skill ? use it -- Ask intelligent questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk -- Putting pen to paper or fingers to keyboard -- Putting your best e-mail forward -- Serving customers around the globe -- The generational divide -- Delivering seamless socks off service -- Co-workers as partners: communicating across functions -- Exceptional service is in the details -- Good selling is good service? Good service is good selling -- Never underestimate the value of a sincere thank-you -- The problem-solving side of knock your socks off service -- Be a fantastic fixer -- Use the well-placed "I'm sorry?" -- Service recovery expectations -- Service recovery and the Internet -- Fix the person -- Fair-fax the problem -- Customers from hell are customers too -- Customers from hell hall of shame -- Knock your socks off service fitness: taking care of you -- Master the art of calm -- Keep it professional -- The competence principle: always be learning -- Party hearty. | |
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 655 | 4 | |a Electronic books. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 740 | 0 | |a Performance Research Associates' Delivering knock your socks off service. | |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yavapai-ebooks/detail.action?docID=3001829|x Yavapai College|y Yavapai College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/prescottcollege-ebooks/detail.action?docID=3001829|x Prescott College|y Prescott College users click here to access |
| 856 | 4 | 0 | |u http://ebookcentral.proquest.com/lib/yln-ebooks/detail.action?docID=3001829|x Yavapai Library Network|y All other users click here to access |
| 945 | |a E-Book | ||
